Helping Hand for Participants, Informal Supports and Providers

Customer Reviews

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Cameron F. (Sydney, NSW)
2:1 support advice was no trouble. Repeat client.

Back in January we spoke with Tereina to help our participant with writing a request for 4 hours a day of 2:1 support in the community. We were told no by NDIS on multiple occasions. Tereina went over our evidence and pointed on the shortfalls. She provided advice on what we would need to demonstrate the need and gave us the most thorough written advice for us to follow and consider. She even recommended supports not in the current plan that we should ask for, gave us templates for our allied health and BSP to follow. We managed to get the funding. Tereina kept in contact with us throughout until we got the funding. I cannot recommend her service enough. We've used her service for 2 other participants since.

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Ammar R.
Helping Hand: For Participants, Informal Supports and Providers

Before connecting with Tereina, I felt lost navigating the NDIS process. Tereina's professionalism and thorough approach gave me a clear way forward. She clearly explained why my reports were not getting my son the support he needed all these years. She emailed his therapy team and explained what needed to be in the reports. She explained to me how the Planner looks at the reports and the request. Her experience and responsiveness ensured my concerns were addressed, leaving me more confident and supported. Grateful for the guidance!

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Edward M.
Helping Hand: For Participants, Informal Supports and Providers

Tereina's consultancy provided a lifeline when I felt overwhelmed by the NDIS complexities. Her expertise and responsiveness were commendable. With a clear plan, I now feel more confident and in control. A professional service that truly understands and addresses individual needs.