Collection: Provider

We’re a regional provider and were weeks from missing payroll. T’s Playbook helped us audit our claims, fix minor data gaps, and present a tight evidence pack with deadlines NDIA couldn’t ignore. The letter templates and step-by-step guidance saved us time and second-guessing. Payments released within 10 days and our subcontractors stayed on board. Outstanding value. Thank you T, we're so grateful for your guidance. It's needed right now.

Our accounts team had sent countless emails with no result. T’s method gave us a disciplined approach: evidence matrix, escalation pathway, and firm timeframes. The change in NDIA engagement was immediate. A substantial portion was paid quickly, and the remainder was scheduled shortly after. We stabilised cashflow and protected participant supports. Highly recommended.

We were on the brink of collapse. The NDIA owed us a seven-figure sum and had ignored our emails for months. T’s Payment Integrity Review Playbook gave us a clear, methodical path — what evidence to compile, how to frame our correspondence, and exactly when and how to escalate. Within two weeks of engaging T, the NDIA released our payments. Cashflow stabilised, our staff were paid, and participant supports were protected. T is calm, thorough, and uncompromising on detail. If you’re a provider stuck in the same cycle, don’t wait. Her method works.

So practical and written in a way that cuts through ambiguity around the role of support coordination and the value support coordination brings to participants, and in the longer term, to the NDIS as a value for money service provision.

So grateful for this service – the clarity we got was invaluable.

We were stuck until we booked this consult. Absolutely recommend.

T’s guidance was a lifesaver. Grateful we found her.

Having someone actually attend the meeting made all the difference.

This consult took so much pressure off our family.

Saw this mentioned in a support group and it exceeded all expectations.

So grateful for this service. Clear, detailed and incredibly helpful guidance.

This is the service that's been missing in the NDIS space.

Super helpful and straight to the point – saved us hours of stress.

Worth every cent—prepared, professional, and understanding.

Unmatched professionalism and knowledge. We finally feel supported.