Recent Support

Gain insight into the diverse range of assistance we've provided, empowering individuals and organisations to advocate effectively within the NDIS framework. Stay updated with the latest developments and achievements as we continue to champion for fairness and accessibility in the NDIS landscape.


December 2023

  • Supported a Plan Nominee/Guardian with corresponding with a Provider regarding transport costs for day program.
  • Supported a Participant living alone and their Support Coordinator with correcting a NDIS decision to not fund 24/7 1:1 support.
  • Provided a Support Coordinator with education regarding Assistance Animal funding for a Participant living with psycho-social disability. 
  • Supported a SIL Manager with getting the right evidence to support a request for 1:1 active overnight support for a Participant 
  • Provided a Legal Representative with advice for AAT 


January 2024

  • Helped a Client understand the NDIA's access decision and options for support outside of the NDIA
  • Provided a Participant with steps to take with an NDIA Planning decision to take away self-management.
  • Supported a Plan Nominee with resolving a transport funding concern with a Provider 
  • Support Hack! We had a Provider book a 4 hour Helping Hand Consultation. Rather than having a discussion, they sent a request to provide written responses to 4 different Participant scenarios - 24/7 1:1 support, 24/7 2:1 support, High Physical Support SDA approval and 2 bedrooms for 1 Participant. It was an interesting application of our support service and we thoroughly enjoyed providing advice in this way. Keep an eye out for their review of our service. 


February 2024

  • This month we have helped our fair share of Child Representatives with understanding Early Childhood planning meetings; whether it be preparation for their first meeting since meeting access, assisting with getting evidence together for full scheme access or assisting with understanding self-management or would the NDIS fund different types of supports.
  • We now have 2 ongoing clients who using our service for impromptu support coordination as they increase their ability to self-manage their plans independently. I'll tell you what, our service is cheaper than the support coordination rate, there is full transparency in our costs and we don't have any travel expenses. We're currently mapping what this support looks like moving forward and may include this as a consult package shortly.


March 2024

  • We continue to help a steady flow of Child Representatives with preparing for Early Childhood planning meetings. We understand how important it is to have the right funding for your child. 
  • We helped a Participant and their Support Coordinator get the right evidence to support a request for 24/7 1:1 ratio support with active overnight support. We provided them with a list of additional evidence needs, templates for allied health to complete, we also read over the new evidence to ensure they were ready for the internal review. We then assisted with fast tracking the review outcome. This Participant received their new plan within a week of having the internal review discussion and received the support they needed
  • We helped a Participant and their Support Coordinator fast track their review outcome. They had been waiting for the new plan since October 2023. We provided the Support Coordinator with a strongly worded request for an outcome to send to the Minister and other notable NDIS teams. They received the new plan within 4 days of receipt of the complaint. We are now assisting them with the internal review preparation after the initial plan outcome will leave the Participant without critical support. This Participant was advised to consider moving from their home; where they live independently into SIL with others. Don't let the agency bully you into living in an arrangement against your wishes. 
  • We now have 5 ongoing clients. They have come to us at regular intervals for support with understanding funding, finding supports, to discuss alternative ways of using the plan funding and to support them with provider disputes.